Last updated: 1/6/2026

Eligible for Refund

Refunds may be considered only in the following situations:

• Failed Delivery – Order not delivered due to a technical issue from our system
• Incorrect Product – A product different from what was ordered is delivered
• Duplicate Payment – Charged more than once for the same order
• System Error – Payment confirmed but order fails due to a platform issue

Not Eligible for Refund

• Incorrect Details Provided – Wrong player ID, username, server, or account info
• Change of Mind – No technical issue after purchase
• Successful Delivery – Digital product already delivered
• Third-Party Issues – Problems caused by game publishers or service providers

Refund Process

• Step 1: Contact Kisnoshop support within 24 hours
• Step 2: Provide order ID, payment proof, and issue details
• Step 3: Verification within 24–48 hours
• Step 4: Refund processed within 5–7 business days (if approved)

Refund Methods

• Digital Wallets (eSewa, Khalti, FonePay): 1–3 business days
• Bank Transfer: 5–7 business days
• Other Methods: As per payment provider

Important Notice

Please carefully review all order details before payment. Always double-check your player ID, game selection, and account information. Contact support immediately if any issue occurs.

By using Kisnoshop services, you agree to this Refund Policy.